We accept the cancellation of an order without charge for the customer if the order is canceled prior to dispatch. In case of cancellation after an order has been sent and before delivery, the customer is charged only with the relevant transportation costs. This charge also applies if an order is canceled which, for whatever reason, is sent to the customer without a shipping charge.

We do not accept canceling or returning an order after it has been received by the customer. We accept the cancellation of an order containing products or packaging personalized for the customer or the recipient (eg, the customer's or recipient's name is printed or printed) only if the order is canceled within 24 hours of its placement

In the case of a defective product the shipping costs are covered by the store

Replacement: Our Company will do its best to replace your product. If replacement is not possible due to unavailability of the requested product, we will contact you by offering you alternatives.

Refund: In case of return of the products, the refund will be completed within 20 working days from the date of receipt of the products.

Return products are sent exclusively to the following address: Achilleos 80, Almyros, 37100, Magnesia.